1. Parties and Scope

These Terms are between you (or the entity you represent) and Crelora GmbH (“Crelora”), provider of OneLence (“we”, “us”, “our”). They apply to your use of our websites, applications, APIs, and related services under the OneLence brand.

Crelora GmbH
Ernst-Thälmann-Straße 41
06686 Lützen, Germany
Commercial register: HRB 35614, Amtsgericht Stendal
VAT identification number: DE453924952

2. Eligibility and Account Responsibility

You must be legally able to enter into a binding agreement. You are responsible for maintaining the confidentiality of account credentials, all activity under your account, and ensuring that account information remains accurate and up to date.

3. Service Access and Availability

We may modify, update, suspend, or discontinue all or part of the service at any time, including for maintenance, improvements, compliance, or security reasons. We will use commercially reasonable efforts to maintain service reliability.

4. Acceptable Use

You agree not to misuse the service. This includes, without limitation:

• Violating applicable laws, regulations, or third-party rights.
• Attempting unauthorized access to systems or data.
• Uploading malicious code or interfering with platform integrity.
• Using the service to distribute unlawful, fraudulent, or abusive content.
• Reverse engineering the service except where legally permitted.

5. Customer Data and Content

You retain ownership of data and content you submit to the service. You grant us a limited license to host, process, transmit, and display such data solely to provide, secure, and improve the service, and to comply with legal obligations.

6. Your legal and privacy obligations (end users and third-party properties)

Where you use OneLence to collect, store, analyse, or otherwise process personal data relating to end users, website visitors, customers, or other third parties (including on sites or apps you control), you are responsible for compliance with applicable laws, including data protection, e-privacy, direct marketing, and consumer rules. Without limitation, you are responsible for: providing appropriate privacy notices; establishing a lawful basis (including obtaining consent where required); not collecting or submitting unnecessary personal data or special categories of data without a valid legal basis and our prior agreement where needed; responding to requests from data subjects whose data you control; and ensuring your use of the service aligns with your own policies and contracts.

Unless we expressly agree otherwise in writing, we process such data as a processor acting on your instructions in providing the service, while we remain responsible as controller for our own processing (e.g. account administration, billing, security, fraud prevention, and improvement of our platform as described in our Privacy Policy).

You represent and warrant that you have all rights and authority necessary to provide such data to the service and that doing so does not violate applicable law or third-party rights.

7. Fees, Billing, and Taxes

Paid features are subject to the pricing and billing terms shown at purchase or in your subscription plan. Unless stated otherwise, fees are non-refundable and exclusive of taxes. You are responsible for applicable taxes, duties, or similar governmental charges.

8. Intellectual Property

The service, including software, branding, and documentation, is owned by us or our licensors and protected by applicable intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

9. Third-Party Services

The service may contain integrations or links to third-party products. We do not control and are not responsible for those services, their availability, content, or practices. Your use of third-party services is governed by their own terms.

10. Disclaimer of Warranties

To the fullest extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business interruption. Our aggregate liability arising out of or related to these Terms will not exceed the amounts paid by you for the service in the 12 months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Crelora GmbH and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the service, your content, your violation of these Terms or applicable law, or your processing of personal data of end users or other third parties in connection with the service (including failure to obtain required consents or lawful bases, or to meet transparency or data-subject obligations).

13. Termination

You may stop using the service at any time. We may suspend or terminate access if you breach these Terms, create legal or security risk, or when required by law. Provisions that by nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, and liability limitations.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules. Unless mandatory law (including consumer protection rules) requires otherwise, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Lützen, Saxony-Anhalt, Germany.

15. Changes to These Terms

We may update these Terms from time to time. The revised version is effective when posted on this page unless stated otherwise. Your continued use of the service after updates become effective constitutes acceptance of the revised Terms.

16. Contact

For legal notices or questions about these Terms: [email protected]
Crelora GmbH, Ernst-Thälmann-Straße 41, 06686 Lützen, Germany. Further legal details: Legal disclosure.